Find more answers and discuss LostMyPhone.com services in our user support discussion forum.
- General Questions
- Who do I contact with questions about my order?
- Does my phone come with any warranties?
- Are these phones new?
- What is a Carrier Return?
- What is your return policy?
- How do I know if the phone I choose will work with my service provider?
- Will my personal information be sold to third parties?
- What is a processing fee?
- How do you offer your phones at such affordable pricing?
- What does Unlocked mean?
- Does LostMyPhone.com deal with used or refurbished phones?
- Can I just buy one unit from this website?
- Does LostMyPhone.com wholesale?
- Do I have to sign up with a service plan to get these phone?
- I don't see these new phones on the manufacturers website, how come LostMyphone.com selling it?
- What is LostMyPhone.com main office address?
- Does LostMyPhone.com ship all orders out on the same day?
- What happens after I place the order?
- How can I track my package?
- Does LostMyPhone.com ship on the weekends?
- Can I pick up just one unit from the main office?
- What forms of payment do you accepted?
- Is it safe for me use my credit card on LostMyPhone.com?
- Can I pay by Money order or personal check?
- I do not want to use a credit card, how can I pay?
- What currency does LostMyPhone.com works with?
- What does blue tooth means?
- What is a sim card?
- Do I need a sim card?
- What does GPRS means?
- Can I use all the network features on these phones such us, browser, Email,T-zone, M-mode etc.?
- Can I get my package overnight?
- Does LostMyPhone.com accept credit card directly.
- International Questions
My question is not answered here. Where can I send my question?
| General Questions |
Who do I contact with questions about my order?
Go to the CONTACT US page were you can ask questions any time of the day or night! Our toll free number is 1(888)879-8768 if you would prefer to call in during normal business hours. Our business hours are Monday through Friday, 10:30AM - 5:30PM.
Does my phone come with any warranties?
Of course! Your phone comes with a 7-Day money back gaurantee. Also, all of our new stock automatically comes with a 6-month manufacturer warranty. All remanufactured phones come with a 30-Day Direct Warranties offered by lostmyphone.com
All phones listed on our website are new unless other wise stated. To view the condtion of the phone add the item to your shopping cart to see condition.
Occasionally, we have used phones listed, these are phones which have been used for a short period of time. These phones can be found when doing a specific model search in our search engine. These phones will clearly say Carrier Return in the title. Carrier returns have few scratches if any and may come with thier OEM box, manual and home charger. If you have any specific questions about a certain model, please CONTACT US.
If you need to return your phone for any reason, please CONTACT US so that we may issue you a return authorization number which helps expedite the return process. We have no problem with giving you an exchange, credit, or refund, which ever you choose.
How do I know if the phone I choose will work with my service provider?
Be sure to order your phone from your service providers catagory. Also, if you have any questions you can always CONTACT US at any time, we will be happy to answer any questions you may have.
Will my personal information be sold to third parties?
Here at LostMyPhone.com, our policy is to not give any personal information out to any third party vendors. You can be sure your information is safe with us. For more information, please read our PRIVACY POLICY.
When accepting electronic funds over the internet a third party gateway is required to accept such funds. The gateway is provide directly to your issuing bank of the credit used. This is how you receive a immediate response if your order was successful or unsuccessful. These services are provide to us at a certain rate and is passed on to the customer.
How do you offer your phones at such affordable pricing?
By leveraging our purchasing power and distribution relationships, LostMyPhone.Com is able to offer the highest quality cellular phones and accessory products to customers at a FRACTION OF THE COST.
Unlocked is a term that is only used for GSM phones. This does not Include such providers as Verizon and Sprint which are CDMA carriers. When a wireless phone is unlocked it means it is not subsidized and locked to a specific service provider. This means that the phone will work with any GSM network in the world that carries the frequencies specified for the particular phone. For example you have a service agreement with T-mobile but your interested in a phone that cingular / At&t provides. 99% percent of the time Cingular / At&tLocks there phone for the reason of retaining a customer under contract and not going to another carrier with there existing phone.
Does Lostmyphone.com deal with used or refurbished phones?
Yes, when available LostMyPhone.com does offer used and refurbish phones at a fraction of the cost of a brand new phone. This will be brought to your attention at checkout the condition of the phone.
Can I just buy one unit from this website?
Yes, All the phones listed on our website has no minimum quantity requirement.
Does LostMyPhone.com wholesale?
Yes, LostMyPhone.com does 75% its sales through wholesale deal. If you are interested in wholesale. Please Click Here
Do I have to sign up with a service plan to get these phone?
NO, LostMyPhone.com just sell the phones, which can be use with any provide service.
I don't see these new phones on the manufacturers website, how come LostMyPhone.com selling it?
LostMyPhone.com is a cell phone distrubtor. At times we get the phone months earlier then its official release.
What is LostMyPhone.com main office address?
LostMyPhone.com Inc. P.O BOX 40601, Arlington, Virginia, 22204, USA 1-888-879-8768.
Does LostMyPhone.com ship all orders out on the same day?
Yes, everything that you see on our web site is physically in stock and all orders placed before 3:00pm eastern time gets shipped out on the same day. All orders after 3:00pm have the option of having there order rushed out same day only till 4:30pm for an additional $5.00
What happens after I place the order?
If your order is placed before 3:00 PM Eastern Time, LostMyPhone.com ships the item the same day, unless you select to have your order rush up till 4:30 PM Eastern.
LostMyPhone.com will email you a tracking # within 24 hours, except weekends. ( You will receive an email from FedEx.com with subject: Shipment Notification). Sometimes the Email can go to your bulk mail foler.
Does LostMyPhone.com ship on the weekends?
No, LostMyPhone.com does not ship on the weekends, all the order received on the weekends ships out on Monday.
Can I pick up my order from the main office?
No, you cannot pick up your order from our main office because chances are the items you order could be in one of our other three locations.
What forms of payment do you accepted?
We accept all major credit cards. American Express, Discover, Visa and Master Card.
Is it safe for me to pay using my credit card on LostMyPhone.com?
Yes, Our Website is 128-bit Ecrpyted. But if you feel unsafe because the computer your on may or may not be safe, feel free to place your order over the phone by calling us toll free 1.888.879.8768.
Can I pay by Money order or personal check?
Yes, you can pay by using a Money Order or a Cashier check only. Follow the entire checkout process as you were making a payment with a credit card. Choose your payment option Money Order/Cashier Check Make your payment payable to Movi Emporium. and mail it to our main office. P.O BOX 40601, Arlington, Virginia, 22204, USA 1-888-879-8768.
I do not want to use a credit card, how can I pay?
Yes, you can pay by using a Money Order or a Cashier check only. Just follow the checkout process and select Money Order/Cashier Check
What currency does LostMyPhone.com works with?
We work only with US Dollars.
BluetoothT is an open standard for two-way, short-wave radio communications between different devices. It marks the end of cables and cords between mobile phones, palmtops, portable PCs and printers, for example. Furthermore, BluetoothT enables information between such devices to be synchronized. Diary information held on a PDA can be updated automatically when within range of a BluetoothT-enabled PC. BluetoothT is also going to be important for machine-to-machine communications - one of the largest growth areas in telecommunications.
Subscriber identity module (SIM) is a smartcard securely storing the key identifying a mobile subscriber. SIMs are most widely used in GSM systems. This removable card is the chip inside a GSM phone with information such as the user's phone number, phone book as well as other information related to the subscriber is store.
A sim card is required for any Gsm Phone. At&t, Cingular and T-mobile require sim cards. If you have an existing sim card that is 100 percent functional you can insert the sim card in the phone and it will load all your personal information including phone book and phone number to place and receive calls. If you do not have a sim card you will need to purchase one for the listed carriers.
General Packet Radio Service (GPRS) is an enhancement to existing GSM and TDMA networks that introduces packet data transmission, enabling "always on" mobility. This means that users can choose to be permanently logged on to e-mail, Internet access and other services, but do not have to pay for these services unless sending or receiving information. When EDGE is added to GPRS, these data rates will increase up to 384kbit/s.
Can I use all the network features on these phones such as, browser, Email, T-zone, M-mode etc.?
All our phones are unlocked to any network. LostMyPhone.com guarantees the voice feature of the phone to work 100% with support. LostMyPhone.com is not responsible for the settings of the phones browser, Email, MMS, SMS, GPRS, WAP, Picture sending or any other network related setup other than the voice feature. If you setup the phone properly, you will have all the feature working on the phone. For additional setup instruction please contact your current phone service provider or look for instruction manual.
Can I get my package overnight?
Yes you can get your package Overnight. As Long as you choose Fedex Priority or Fedex Standard Overnight before 3:00PM Eastern Time. You also can Rush Process Your order for an extra $5.00 after 3:00PM EST up till 4:30PM EST to have a package overnighted as well. Choosing this option on a holiday or a weekend will ship on the following business day. * Important * Packages to be overnighted on a Saturday Require Fedex Priority and the Saturday Rush Option to be check off.
Does LostMyPhone.com accept credit card directly.
Yes. We are verified United States Merchant that except all major forms of credit payments
| International Questions |
I am in Canada, how can I pay?
If you are in Canada and want the package mailed to your billing address of the credit being used you may place an order over the phone. Buyer must provide a copy of their photo ID by fax for the order to be completed.
I am an international customer, how can I pay?
Only wire transfer is accepted for all International customer.
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