Equipment that are purchased directly from LostMyPhone.Com may be returned by Customer in accordance with LostMyPhone.Com "Total Satisfaction Return Policy." The Total Satisfaction Return Policy provides that Customer may return, any product purchased from LostMyPhone.Com for a refund or credit within 7 days of the date of delivery. Refunds or credits will not include any shipping charges or processing fees and customer shall be responsible for a 15% restocking fee for each product returned. The customer shall also be responsible for the cost of return shipping. Customer must obtain an RMA # prior to returning any package to the returns department. Any package shipped without an RMA# will be refused. Cellular equipment and/or accessories may be returned within 7 days from the date the equipment has been delivered. The equipment must be returned in the original box with all manuals, accessories, and registrations. Equipment must be shipped securely packaged in appropriate shipping boxes or mailers. Equipment returned within 7 days, but are missing the box, parts, manuals and registrations will be charged $25.00 for the box, $10.00 for the manual and/or registration, and be charged published pricing for any missing accessory's. All equipment returned will be charged a 15% restocking fee, and be charged for any missing parts i.e. boxes, parts, manuals and/or registrations. Items that are improperly packaged and/or damaged during return shipment are the responsibilty of the customer. NO CREDIT WILL BE GIVEN FOR ITEMS RETURNED AFTER 15 DAYS and you must obtain an RMA# prior to return.

In order to claim a refund or credit under the Total Satisfaction Return Policy, Customer must return product within the allowed time with a Return of Merchandise Authorization ("RMA") form. Further, in order to claim a refund or credit under the Total Satisfaction Return Policy, Customer must return any product in its original packaging, with all books, accessories and registrations. Customer shall not be entitled to a full refund or credit under the Total Satisfaction Return Policy for any product which is not returned complete and in its original packaging.